Faqs Company Policies
Common Questions regarding Company PoliciesReturn to All Questions
We are sorry, we do not rent bridal gowns or bridesmaids dresses.
Special order gowns are shipped to Low’s as our designer will not ship directly to the bride. Once the gown arrives at Low’s we will carefully inspect the gown.
The bride will be called immediately upon arrival of the gown. You may make an appointment to pick up your gown and other accessories or Low’s can ship them to you.
All packages are shipped FedEx Home Delivery unless you request and pay for a two day or overnight shipping. Your consultant will confirm your address before shipping.
There is a charge for shipping. All gowns and accessories are insured. Every gown is shipped with a signature required.
It is the policy of the bridal industry that there are no exchanges and all sales are final. Bridesmaids gowns are cut just for your order. The gowns are not kept in stock. When Low’s places your order for your bridesmaids gowns, the gowns are cut from the same dye lot of fabric and in the sizes you requested. Remember, Low’s staff is not allowed to choose your sizes.
We ask that you bring NO babies or children under the age of 12, but if you must bring any babies or children they will have to remain in the lobby with an adult member from your party. They will not be allowed to go back to the dressing rooms, hallway or any other part of the store.
Please measure only over the undergarments you will be wearing with your bridesmaid dress.
Bust: Measure at the fullest part of your bust with your arms down and relaxed.
Waist: Measure 3" - 4" above your naval, at the smallest part.
Hip: Measure at the widest part.
While bridesmaid dresses are not custom made to your measurements, it is important to be confident in your measurements as each designer's sizing may vary greatly from another. Be sure to match your measurements to the appropriate designer's sizing chart.
Unfortunately, our staff cannot choose a size for any bridesmaid. Please remember that formal attire tends to run smaller than normal "ready to wear" clothing.
In order to offer the lowest possible price on bridesmaid dresses, payment must be received in full up front.
To order bridesmaid dresses:
- Choose your bridesmaid dress style.
- Review the signing chart specific to the dress designer.
- Have each bridesmaid's measurements taken over her underwear for the best possible fit.
- Each bridesmaid must fill out a bridesmaid dress order form, completing all the fields requested including:
- Wedding Details
- Bridesmaid Contact Information
- Measurements (Bust, Waist, Hips, Height, Weight)
- Dress Details
- Pricing Details
- Payment Information
- Submit or confirm payment
You may choose to have your bridesmaid dresses shipped. Dresses may be shipped to a singular address or multiple. There is a $20.00 charge for each address.
Dresses will only be delivered with signature confirmation - they will not be left at a doorstep.
Additional shipping methods can be reviewed for additional charges.